This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.
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| 2 min read
Implementing Value-Based Sales training for AHI Carrier
Mercuri International’s value-based sales training for AHI Carrier proved to be a transformational initiative, shifting the mindset of service engineers from transactional responders to proactive advisors. Sales performance increased by 25% in the first year following implementation in Greece.
| 2 min read
Selling in a downturn – Are your teams being trained with the proper tools for the job?
It’s no surprise that sales strategies are having to pivot to meet the changing demands and context of the current
| 1 min read
Negotiations and price handling
Salespeople negotiate price internally more than they do with the clients. Why and how can we change that? Find out